Contact between companies and its customers is crucial for a successful business outcome. Of course, this depends on the type of business and some businesses will have more contact with the customer than others, but when there is contact it should be as good as possible to keep the relationship as good as possible so that the customer remains loyal and satisfied with the services and product. Unsurprisingly, the contact method over the phone is preferred by very many customers over, say, whatsapp support or online chats, as it is perceived as a lot less personal. Business telephony used to be mostly arranged via an ISDN solution, with the switchboard located in the office. Nowadays, significantly more calls are made over the internet with a so-called VoIP solution.
VoIP opens up all possibilities to facilitate working from home
VoIP stands for Voice over IP and is calling over the internet without the need for a physical telephone exchange. All phone traffic takes place online and has many advantages. One of the biggest advantages, which is very topical at the moment, is the possibility of being able to answer and forward business calls from home. This offers companies the opportunity to let staff work from home without having to compromise on accessibility and quality of service. For the customer, it is not noticeable that the employee works from home and the switchboard can simply be forwarded to a computer or mobile device. The number, waiting tones and menus on the line remain the same regardless of the location from which the call is picked up. Tip: Virtual phone number USA
All PBX performance data under one button
In the case of Voice over IP, all data from the online PBX is stored in the cloud, which also provides additional options for management within the company. Indeed, at any time of the day, it is possible to see the results of telephone traffic. Waiting times, average call times and all details of incoming and outgoing traffic can be accessed from anywhere as long as there is a working internet connection. Most providers also offer a mobile application, where everything can be accessed simply and conveniently from the smartphone.